Hey everybody,
I'm from Brazil and having again (...
# generalh
hundreds-crayon-53950
09/15/2024, 4:43 PMHey everybody,
I'm from Brazil and having again (https://pantsbuild.slack.com/archives/C046T6T9U/p1721063822002629) the problem of accessing the site (pantsbuild.org/) supposedly because of CloudFlare (https://www.cloudflarestatus.com/)
Does anybody have an suggestion on how to have a workaround to that?
h
happy-kitchen-89482
09/15/2024, 4:53 PMUgh, not this again… 🤦‍♂️
happy-kitchen-89482
09/15/2024, 4:54 PMI filed a ticket for this with cloudflare, but they never responded to it
happy-kitchen-89482
09/15/2024, 4:54 PMI guess we should look into a mirror of the site
happy-kitchen-89482
09/15/2024, 4:54 PMor, even better, bundling it into Pants itself!
happy-kitchen-89482
09/15/2024, 4:54 PMpants docsw
wide-midnight-78598
09/15/2024, 5:08 PM@hundreds-crayon-53950 Are you able to build the pantsbuild/pantsbuild.org site?
wide-midnight-78598
09/15/2024, 5:09 PMWe could also host/cross-host it on GitHub pages probably
h
hundreds-crayon-53950
09/15/2024, 10:37 PM@wide-midnight-78598, I can. I'll be running it locally for now.
hundreds-crayon-53950
09/15/2024, 10:38 PMIt would be a redundancy to have it also in Github pages.
b
broad-processor-92400
09/15/2024, 11:23 PMWe could also host/cross-host it on GitHub pages probablyI think it is served by github pages now
w
wide-midnight-78598
09/16/2024, 1:45 AMThat’s interesting… I thought it was served by Cloudflare Page
wide-midnight-78598
09/16/2024, 1:46 AMI guess that’s just our DNS and registration? … Intriguing
wide-midnight-78598
09/16/2024, 1:47 AMWe’re also not auto-redirecting to HTTPS, which is something I haven’t seen in a while.
Copy code
<http://www.pantsbuild.org/>h
happy-kitchen-89482
09/16/2024, 8:00 PMWe do redirect that
happy-kitchen-89482
09/16/2024, 8:00 PMCloudflare should be doing it
w
wide-midnight-78598
09/16/2024, 8:07 PMNot on one of my machines - hence why I'm confused - All of my browsers with auto-redirect work fine, but not on one of them
h
hundreds-crayon-53950
09/17/2024, 12:48 PMBTW, the problem stopped again. Will notify here if it starts once more. Feel that this problem needs further understanding and troubleshooting.
h
happy-kitchen-89482
09/18/2024, 1:56 AMThat’s good, but do keep us updated
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happy-kitchen-89482
09/18/2024, 1:56 AMWould like to get to the bottom of this if we can
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b
bland-teacher-83928
10/11/2024, 9:44 PMMy team and I are based in Brazil and we're facing timeouts now for both https://pantsbuild.org and https://static.pantsbuild.org (the installer repository). Some team members can connect to both sites from home. We noticed the blocks seem happen to requests coming from subnet 189.69.170.0/24 (could be a wider rage though). These are served by the optic fiber service from provider Vivo. Other networks from the same provider, including their mobile service, work fine. Tentatives from other providers work fine too.
Maybe Cloudflare is blocking some subnets. Is this something a Pantsbuild website maintainer could check?
h
happy-kitchen-89482
10/14/2024, 5:28 PMHi, thanks for the detailed info! We have filed an issue with Cloudflare but they have not been helpful. I will try and dig in a little further.
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happy-kitchen-89482
10/14/2024, 5:51 PMLooks like there are long-time issues with some brazilian ISPs (including Vivo) and some Cloudflare IPs: https://community.cloudflare.com/t/site-is-not-accessible-via-some-internet-providers/382528/16
happy-kitchen-89482
10/14/2024, 5:51 PMhappy-kitchen-89482
10/14/2024, 5:51 PMhappy-kitchen-89482
10/14/2024, 5:52 PMConsensus on cloudflare’s community support site is “contact Vivo and ask why they are blocking these IPs”
happy-kitchen-89482
10/14/2024, 5:54 PMhappy-kitchen-89482
10/14/2024, 5:54 PMThis keeps happening with Vivo apparently
happy-kitchen-89482
10/14/2024, 5:54 PM“Just to update you, piracy in Brazil is the cause of this. Anatel requests that certain IPs be blocked, because they run services like IPTV and some ISPs, like VIVO, follow this and don’t tell anyone the reason.
It is possible that if your website is not being accessed by VIVO in Brazil, there must be some order from Anatel for such blocking. Vivo is not transparent about this.
You must have been unlucky that Cloudflare provided an IP used for piracy that is on Anatel’s “blocklist”. Which Vivo follows.”
happy-kitchen-89482
10/14/2024, 5:54 PMNo idea if this is true
b
bland-teacher-83928
10/14/2024, 6:04 PMHey @happy-kitchen-89482 Thanks for looking into this matter. On CF's statement about blocks requests by Anatel (the telco authority here in Brazil), they do relay such requests to telcos to fulfill some court orders. A quite visible recent one was Twitter/X access being banned for a couple of weeks in the country. We even thought the blocks could have been a bad technical job by Vivo on that Twitter matter, but Twitter has been reinstated and the issue with Pantsbuild persists. I'll reach out to Vivo. Wish me luck, though, on getting to someone with minimal technical knowledge there to even understand the problem.
Anyways, we're working around the issue with a VPN, but that adds costs.
Thanks a lot!
w
wide-midnight-78598
10/14/2024, 6:35 PMFYI, my recommendation in the short term is to build the docs locally Not sure if search works, but it's not too bad
b
bland-teacher-83928
10/14/2024, 6:36 PMThat's a good idea! Thanks!
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